ARiNA Troubleshooting


Each ARiNA speaker is thoroughly tested during assembly to ensure the product functions properly and safely as intended. If issues occur during normal use, please follow the step-by-step procedure below to identify and resolve the issue. For further assistance, please contact info@muemma.com

  

  1. ARiNA will not turn on

    • Attached the USB cable to power source
    • Ensure bottom indication light turns on
    • Allow ARiNA to charge for 5 minutes indication light will illuminate red
    • Press bottom on/off button for 2 seconds
    • Reset ARiNA by opening top cover and inserting a pin into the RESET button

 

  1. ARiNA will not charge

    • Check USB is plugged in and power source is working
    • Make sure USB-mini is plugged in fully and in the correct orientation
    • Red indication light signals charging
    • Allow 5 minutes of charging before turning on the ARiNA
    • Reset ARiNA by opening top cover and inserting a pin into the RESET button

 

  1.  I cannot connect to Bluetooth

    • Press the on/off button on ARiNA to activate Bluetooth pairing
    • Bottom indication light will blink blue while ARiNA is searching for devises
    • Ensure Bluetooth is activated on your device
    • Disconnect any other devices previously paired to ARiNA
    • Delete any previously paired ARiNA on your devise
    • Turn bluetooth off and on in phone settings
    • Reset ARiNA by opening top cover and inserting a pin into the RESET button

 

  1. My music is not playing

    • Ensure ARiNA is turned on and the light below indicates green
    • Check volume on phone or Bluetooth devise is turned up full
    • Check Bluetooth is properly paired with ARiNA. Reconnect by following step 3
    • Reset ARiNA by opening top cover and inserting a pin into the RESET button
    • Restart phone or Bluetooth devise

 

  1. No sound for hands free calling

    • Make sure phone is on Bluetooth mode and set options to ARiNA speaker
    • Check volume on phone or Bluetooth devise is turned up full
    • Reset ARiNA by opening top cover and inserting a pin into the RESET button

 

  1. USB out is not charging my device

    • Check both sides of USB is plugged in properly
    • Cable malfunction, check cable on secondary power outlet to ensure it is functioning properly
    • Check ARiNA power is full. ARiNA should be plugged into a power source while in power-bank mode for best results
    • Reset ARiNA by opening top cover and inserting a pin into the RESET button

 

  1. Top cover cannot open

    • Place ARiNA on a soft surface such as a bed mattress
    • With both hands, firmly force the top cover down and turn counterclockwise
    • ARiNA will unlock at a 10 degrees turn
    • Pull cover vertically off
    • Ensure inner cable is secured properly without engaging with the top cover

 

 

 

Downloads:

Instructions PDF

Warranty PDF